Introduction

Lynq is your AI-powered email assistant, helping you organize your inbox, draft replies, and manage scheduling effortlessly. This guide covers setup, features, and customization to get the most out of Lynq. Let’s get started!

Support

The fastest way to contact support is at paul@lynq.ai

🏷️ Labels

Lynq organizes your inbox using Gmail labels, automatically sorting emails into categories like FYI, To Respond, and more for easy navigation.

📧 Drafts

Emails that require your attention remain in your Inbox, with a drafted response from Lynq that you can review and edit before sending.

📆 Google Calendar

• When someone requests your availability, Lynq suggests available time slots to streamline scheduling.

• The default working hours are 9 AM to 5 PM, which you can adjust on the Configuration Page.

• Once you confirm a meeting, Lynq provides a one-click confirmation button to finalize the event.

• By default, meetings include a Google Meet link, but Lynq does not assign physical locations unless explicitly mentioned in the email. You can modify meeting details directly in Google Calendar.

Lynq offers a Beta feature called Rules, allowing you to customize how your Lynq AI Agent responds. Simply type your rules into the Configure box to adjust tone, content, and response style.

Example Rules:

## Tone & Voice
Respond to customers casually in a friendly style.
Respond to VCs in a more formal, articulate manner.

## Common Questions
* What is Lynq? Lynq is an email agent designed to save you an hour every day.
* How much does it cost? Lynq offers a 7-day free trial, then a flat $20/month.
* Can it schedule my meetings? Yes, Lynq monitors your inbox for scheduling conversations and suggests times where appropriate.

Lynq uses its own email labelling AI to streamline your inbox. It does not currently integrate with existing label systems in Gmail or Outlook.

If you prefer to use your own labels, you can toggle off Lynq labels to prevent Lynq from applying its own:

Custom labels are coming soon.

You can delete your account through the Configure Page. This will reset your Gmail or Outlook to its original state, and Lynq will permanently delete all connections, rules, and associated drafts.

Lynq connects to Gmail via OAuth 2.0, allowing it to securely access and manage your inbox. Read more about our Security Practices.

How can I get setup?

1. On sign-in, select Continue with Google to go through the Google Sign-In flow:

1. You will be redirected to complete your Lynq account setup and connect your Gmail inbox.

1. Once connected, you will be redirected to the Lynq app.

Gmail Basics

🏷️ Labels

Lynq organizes your inbox using Gmail labels, automatically sorting emails into categories like FYI, To Respond, and more for easy navigation.

📧 Drafts

Emails that require your attention remain in your Inbox, with a drafted response from Lynq that you can review and edit before sending.

📆 Google Calendar

• When someone requests your availability, Lynq suggests available time slots to streamline scheduling.

• The default working hours are 9 AM to 5 PM, which you can adjust on the Configuration Page.

• Once you confirm a meeting, Lynq provides a one-click confirmation button to finalize the event.

• By default, meetings include a Google Meet link, but Lynq does not assign physical locations unless explicitly mentioned in the email. You can modify meeting details directly in Google Calendar.

Lynq connects to your Gmail or Outlook to help you manage your inbox efficiently. It uses AI to organize your emails, categorizing them based on priority so you can focus on what matters.

📧 AI-Powered Email Drafting

Lynq acts as your executive assistant, drafting replies based on your past emails and team interactions. It learns how you typically respond to different types of emails—whether they’re customer inquiries, support requests, or general business communication—so you can reply faster while maintaining a natural, high-quality tone.

🏷️ Labels

Lynq automatically categorizes your emails into the following tags to help you focus on what matters:

• Action – Emails that require your attention, such as approvals, urgent updates, or app requests.

• Calendar – Meeting invitations, event updates, and scheduling notifications.

• FYI – Informational emails that don’t require a response but may be useful to review.

• Marketing – Promotional emails, special offers, and marketing campaigns.

• Newsletter – Subscriptions, industry updates, and recurring email digests.

• Payments – Financial emails, including invoices, receipts, payroll, and payment confirmations.

Emails that require your attention remain in your inbox, with drafted replies added where appropriate. If Lynq lacks enough context to draft a meaningful response, it leaves the email in your inbox for you to handle.

📆 Calendar Integration

Lynq integrates with your calendar to streamline scheduling. It suggests available meeting times, reducing back-and-forth coordination and making it easier to manage your time.

Lynq will share proposed times, based on availability in your calendar, you can also configure your working hours via the Configure Lynq page.

🏷️ Folders

Lynq organizes your inbox using Outlook Folders. Emails are automatically sorted emails into folders like FYI, To Respond, and more for easy navigation.

📧 Drafts

Emails that require your attention remain in your Inbox, with a drafted response from Lynq that you can review and edit before sending.

📆 Outlook Calendar

• When someone requests your availability, Lynq suggests available time slots to streamline scheduling.

• The default working hours are 9 AM to 5 PM, which you can adjust on the Configuration Page.

• Once you confirm a meeting, Lynq provides a one-click confirmation button to finalize the event.

• By default, meetings include a Microsoft Teams link, but Lynq does not assign physical locations unless explicitly mentioned in the email. You can modify meeting details directly in Outlook Calendar.

You can toggle on and off features such as drafting, labelling, and scheduling via the Configure Page.

You can toggle off Lynq labels to prevent Lynq from labelling your Inbox. This is found via the Configure page.

Lynq connects to Outlook via OAuth 2.0, allowing it to securely access and manage your inbox. Read more about our Security Practices.

How can I get setup?

1. On sign-in, select Continue with Microsoft to go through the Microsoft Sign-In flow:

1. You will be redirected to complete your Lynq account setup and connect your Outlook inbox.

1. Once connected, you will be redirected to the Lynq app.

Overview

Lynq helps you schedule meetings and add events to your calendar effortlessly.

When Lynq detects you’re arranging a meeting, it checks your availability and suggests suitable times.

Once the external participant confirms, Lynq will email you a link to create the event in your preferred calendar platform—Google Calendar or Outlook.

By default, meetings include a Google Meet link, but Lynq does not assign physical locations unless explicitly mentioned in the email. You can modify meeting details directly in Google Calendar.

Working Hours

By default, your working hours are inferred from your Google Calendar settings. If no working hours are set, Lynq defaults to 9 AM – 5 PM in your timezone. You can adjust these at any time through the Configure Page. Lynq does not prioritize weekends unless explicitly specified.

Time Slots

Lynq understands your calendar and working hours.

When scheduling meetings, it suggests three available time slots across three different days.

For example:

- Tues, 10/29, at 2:30pm or 3pm ET
- Wed 10/31 at 9am, 1pm, or 4pm ET
- Thu 11/1 at 7am, 2pm, or 3pm ET

Currently you cannot configure the number of slots that are available.

Same-day Slots

If someone requests a same-day meeting (e.g., “Are you free this afternoon?”), Lynq will try to find availability. It will always include a 15-minute buffer between the requested time and any other meetings or your current time.

Default Meeting Length

By default, meetings scheduled by Lynq are 30 minutes unless a different duration is explicitly mentioned in the email thread.

Lynq’s security practices exceed industry standards and are fully compliant with GDPR and SOC 2 Type 1. Our systems are audited by Prescient Security to ensure the highest level of protection.

Model Usage

Lynq uses a mix of API-based and self-hosted models for optimal performance and privacy:

• API-based models: OpenAI, Anthropic

• Self-hosted models: Open-source models like LLaMA

Security & Compliance

• Data Privacy: Your data is never used to train external models.

• Encryption: All data is encrypted in transit and at rest.

• Access Controls: Strict authentication ensures only authorized access.

• Continuous Security Testing: We conduct ongoing vulnerability assessments, continuous patching, and third-party penetration testing.

• Data Isolation: User data is processed in segregated environments to prevent unauthorized access.

• Incident Response: 24/7 monitoring and rapid incident response mitigate risks in real time.

For more details, visit our Trust Centre, where you can find in-depth security documentation and compliance reports.

You can add your booking link (Calendly, Cal.com, HubSpot) on the Configure Page. When enabled, Lynq will reference your link in drafted emails instead of the default email agent.

If your colleagues also use Lynq and are CC’d on correspondence, Lynq will check everyone’s calendars and working hours to find a suitable time.

You can invite team members to Lynq by sharing your referral link.

Lynq is free for 7 days, then $20/month or $18/month on an annual plan. No credit card is required for the trial.

You can upgrade your account from the Configure Account page. Billing and subscriptions are managed through Stripe.

You can find your Account invoices here.

We occasionally offer discounts on a case-by-case basis. Email paul@lynq.ai to inquire.

Lynq doesn’t currently support team accounts, but this feature is coming soon.

You can contact the Lynq support via email and phone team at:

• support@lynq.ai

• paul@lynq.ai (Head of Support)

• +353 87 4524 737

Lynq is a new tool with ambitious goals. Don't hesitate to reach out and see how we can improve to help you save an hour each day.